Content Row

 

Staff

If you need to call in a work order, please contact your site secretary to input the order into School Dude.

 

Site Secretaries

If you have any issues with School Dude, please contact the Maintenance Secretary at 805-462-4243 or daniellearmstrong@atasusd.org.

 

 

So what happens to all those work orders? This is the process:

 

  1. A work order is submitted to the Maintenance & Operations Department. (Please only submit ONE issue per work order i.e. if there is multiple HVAC units not working at one site, create a work order for each one.)
  2. Assigned staff review each request, obtaining more complete information from the site, if needed.  (Pictures are appreciated and help expedite processing.)
  3. Note:  If the work is an emergency, the site should call the M&O office immediately, and then submit a work order, noting that M&O was called.
  4. If approved, the work order is scheduled; if it is "declined", the reason is entered in the "Comments" section of the work order.
  5. Work orders are completed in PRIORITY order and first in first out.
  6. M&O will set or adjust the work order priority based on the type of request (see priority list below). The default on work order is medium unless EMERGENCY is selected by the site. Feel free to enter a requested completion date and priority notice in the description field for non-emergencies.
  7. REFER TO THE WORK ORDER FOR UPDATES.
  8. When contacting M&O for updates, always reference the work order number.

 

 

WORK ORDER PRIORITY DEFINITIONS

 

Emergency (Immediate Attention Required)

Emergency conditions that affect safety or health. Emergency conditions that immediately affect the continued performance of academic, student and administrative services; for example, loss of power, loss of water, elevator malfunctions, floods and utility services not functioning properly

Safety (Typically Complete within 1-3)

Conditions which represent a potential safety or health hazard; situations that are not an immediate danger, but could become one with continued use or stress; for example, loose handrails, inoperable door hardware, damaged stair treads.

HIGH (Typically Complete is 2-4 days)

As determined by M&O

Medium (Typically Complete within 1-3 weeks)

Routine maintenance, non-emergency service calls, and set-ups. Most service requests fall into this category and will be scheduled in accordance with the availability of personnel, materials, and resources. On occasion, material availability may extend the time frame.

Maintenance work that has been identified in advance, but cannot be completed at the time of identification because of heavy facility use, material procurement, availability of M&O staff.

Low (Typically Complete is 3-6 weeks)

As determined by M&O

Scheduled (As scheduled)

May include Preventative Maintenance. Includes planned preventative maintenance routines and programs, including air filter changes, fire alarm testing, painting, mechanical equipment service, etc.

Projects that may involve planning and design work. Deferred Maintenance and or Site Improvement Project requests. This process requires a Cost Estimate to be performed by M&O Management or a Maintenance Planner to provide the requester of the project with a budget estimate.

Emergency (Immediate Attention Required)

Emergency conditions that affect safety or health. Emergency conditions that immediately affect the continued performance of academic, student and administrative services; for example, loss of power, loss of water, elevator malfunctions, floods and utility services not functioning properly

Safety (Typically Complete within 1-3)

Conditions which represent a potential safety or health hazard; situations that are not an immediate danger, but could become one with continued use or stress; for example, loose handrails, inoperable door hardware, damaged stair treads.

HIGH (Typically Complete is 2-4 days)

As determined by M&O

Medium (Typically Complete within 1-3 weeks)

Routine maintenance, non-emergency service calls, and set-ups. Most service requests fall into this category and will be scheduled in accordance with the availability of personnel, materials, and resources. On occasion, material availability may extend the time frame.

Maintenance work that has been identified in advance, but cannot be completed at the time of identification because of heavy facility use, material procurement, availability of M&O staff.

Low (Typically Complete is 3-6 weeks)

As determined by M&O

Scheduled (As scheduled)

May include Preventative Maintenance. Includes planned preventative maintenance routines and programs, including air filter changes, fire alarm testing, painting, mechanical equipment service, etc.

Projects that may involve planning and design work. Deferred Maintenance and or Site Improvement Project requests. This process requires a Cost Estimate to be performed by M&O Management or a Maintenance Planner to provide the requester of the project with a budget estimate.

 

 



Back to Top
Success!